Terms of Service

These Terms of Service ("Terms") govern your access to and use of the InkMap mobile application, website, and all related services (collectively, the "Services") operated by [PLACEHOLDER — Company legal name], a company registered in Estonia, registration number [PLACEHOLDER], with its registered address at [PLACEHOLDER — Registered address] ("InkMap," "we," "us," or "our").

These Terms constitute a legally binding agreement between you and InkMap. By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

If you use the Services on behalf of a business, studio, or other entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" include that entity.

These Terms incorporate by reference our Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy, these Terms shall prevail unless the Privacy Policy expressly states otherwise for a specific matter.

2.1 InkMap is a technology platform and marketplace. InkMap provides tools that connect individuals seeking tattoo and body art services ("Clients") with tattoo artists, piercers, laser removal practitioners, body modification practitioners, permanent makeup practitioners, studios, and other professionals (collectively, "Practitioners"). Clients and Practitioners are collectively referred to as "Users."

2.2 InkMap is NOT a service provider. InkMap does not provide tattooing, piercing, body modification, or any other body art services. InkMap does not employ, direct, supervise, or control Practitioners. Practitioners are independent professionals who contract directly with Clients.

2.3 InkMap is NOT a party to transactions. Any agreement for services is solely between the Client and the Practitioner. InkMap facilitates the connection and may facilitate payment processing, but is not a contracting party to service agreements between Users.

2.4 No endorsement or guarantee. InkMap does not verify, endorse, or guarantee the quality, safety, legality, suitability, timing, or any other aspect of services offered by Practitioners. The presence of a Practitioner on InkMap does not constitute an endorsement. You are solely responsible for evaluating Practitioners and deciding whether to provide or receive services.

2.5 Payment facilitation. When InkMap facilitates payment collection (e.g., deposits), these funds are collected on behalf of the Practitioner as Gross Merchandise Volume (GMV), not as InkMap revenue. InkMap acts solely as a payment facilitator through its payment processor (Stripe). InkMap does not hold, own, or have any claim to these funds beyond facilitating their transfer.

3.1 You must be at least 18 years old to create an account and use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

3.2 Tattooing and body modification may be subject to age restrictions in your jurisdiction. It is the responsibility of both Clients and Practitioners to comply with all applicable local laws regarding minimum age requirements for body art services.

3.3 You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4.1 Account types. InkMap supports several account types: Client accounts (for individuals seeking services), Practitioner accounts (for tattoo artists, piercers, laser removal practitioners, body modification practitioners, and permanent makeup practitioners), and Studio accounts (for business establishments). Each account type has specific features and obligations.

4.2 Registration. To access certain features, you must create an account. You agree to provide truthful and accurate information. InkMap may refuse registration or suspend accounts that contain false or misleading information.

4.3 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share your credentials or allow others to access your account. You must notify InkMap immediately of any unauthorized use.

4.4 One person, one account. Each individual may maintain only one account per account type, unless expressly authorized by InkMap (e.g., a Practitioner who also manages a Studio).

4.5 Suspension and termination. InkMap reserves the right to suspend or terminate your account at any time if you violate these Terms, engage in fraudulent or illegal conduct, pose a risk to other Users or to InkMap, or for any other reason at our reasonable discretion. Upon termination, you must cease all use of the Services. See Section 13 (User Sanctions) for details.

4.6 Account deletion. You may request deletion of your account at any time through the app settings. Upon deletion, your account enters a 30-day recovery period during which you may reactivate it. After this period, your personal data will be permanently deleted or anonymized in accordance with our Privacy Policy and applicable data protection law.

5.1 InkMap provides the following services:

• Discovery: An interactive map and search tools to find Practitioners and Studios based on location, style, specialty, and other criteria.

• Profiles & Portfolios: Tools for Practitioners to showcase their work, qualifications, and availability.

• Booking Facilitation: Tools to request, manage, and track booking appointments between Clients and Practitioners.

• Messaging: In-app communication between Users for booking coordination and inquiries.

• Studio Management: Tools for Studios to manage their roster of Practitioners, guest spots, and operations.

• Guest Spot Management: Tools for Practitioners to find and manage temporary working arrangements at other Studios.

• Social Features: A content feed, community interactions, and news relevant to the tattoo and body art industry.

• Payment Facilitation: Integration with payment processors to facilitate deposit collection and other transactions between Clients and Practitioners.

5.2 Premium features. Certain features are available through paid subscription plans ("Premium"). Subscription terms, pricing, and included features are described within the app. InkMap reserves the right to modify Premium offerings with reasonable notice.

5.3 Availability. InkMap aims to provide reliable access to the Services but does not guarantee uninterrupted or error-free availability. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

6.1 Payment processing. Payment processing on InkMap is provided by Stripe, Inc. and its affiliates ("Stripe"). By using payment features, you agree to Stripe's terms of service (stripe.com/legal) and privacy policy (stripe.com/privacy). InkMap is not a bank and does not provide banking or financial services.

6.2 Deposit facilitation. InkMap facilitates the collection of deposits from Clients on behalf of Practitioners through Stripe Connect. These deposits constitute funds collected for the account of a third party (the Practitioner) and are not InkMap revenue. InkMap does not hold these funds; they are processed and held by Stripe until transferred to the Practitioner.

6.3 Practitioner payment policies. Practitioners may set their own deposit amounts, cancellation policies, and refund terms. These policies are displayed to Clients during the booking process and are captured as a snapshot at the time of booking. InkMap does not control and is not responsible for these policies.

6.4 Platform fees. InkMap charges subscription fees to Practitioners and Studios for access to Premium features. These fees are InkMap's revenue and are separate from any transactions between Clients and Practitioners. Fee schedules are published within the app and may be updated with reasonable notice.

6.5 Refunds. Refund eligibility is determined by the Practitioner's cancellation policy as it existed at the time of booking. InkMap may facilitate refund processing but is not obligated to issue refunds for services or disputes between Users. Refunds for InkMap subscription fees are handled according to the applicable app store's refund policy.

6.6 Manual payments. Some transactions between Clients and Practitioners may occur outside InkMap (cash, bank transfers, etc.). InkMap provides in-app tracking for these payments as a convenience tool only. InkMap is not responsible for manual payments exchanged outside the platform and cannot mediate disputes regarding such payments.

6.7 Unauthorized transactions. InkMap reserves the right to decline, hold, reverse, or refuse to process any transaction that we reasonably believe violates these Terms, applicable law, or poses a risk to Users, Stripe, or InkMap.

7.1 Booking process. Booking requests made through InkMap are communications between Clients and Practitioners. A booking request is not a guarantee that an appointment will be confirmed or honored. Practitioners retain full discretion over whether to accept, decline, or reschedule bookings.

7.2 Practitioner policies. Each Practitioner sets their own cancellation, refund, and rescheduling policies. These policies are displayed during the booking process and stored as a policy snapshot in the booking record. By proceeding with a booking, the Client acknowledges and agrees to the Practitioner's policies as displayed at that time.

7.3 Practitioner cancellation. If a Practitioner cancels a confirmed booking, the Practitioner's own cancellation refund policy (as stated in their profile) applies. InkMap is not responsible for any costs, inconvenience, or damages resulting from a Practitioner's cancellation.

7.4 No-shows. Consequences of no-shows (by either party) are determined by the Practitioner's policies. InkMap is not responsible for mediating no-show disputes beyond providing the recorded policy snapshot.

8.1 In-app dispute process. InkMap provides an in-app dispute system for issues related to deposits, refunds, and booking disagreements. Users are encouraged to resolve disputes directly with each other first. If direct resolution fails, either party may escalate the dispute through InkMap's in-app process.

8.2 Admin mediation. InkMap administrators may review escalated disputes and make reasonable efforts to mediate between Users. However, InkMap is not obligated to resolve disputes and does not act as an arbitrator. InkMap's mediation decisions are based on available evidence and are made in good faith but are not legally binding.

8.3 Message access for disputes. InkMap may access and review messages exchanged between Users through the platform for the purposes of dispute resolution, fraud prevention, safety investigations, and compliance with legal obligations. By using the messaging features, you consent to this access. See our Privacy Policy for details on the legal basis for this processing.

8.4 Chargebacks. Filing a chargeback with your bank instead of using InkMap's in-app dispute process may result in account suspension or termination. If a chargeback is filed, InkMap reserves the right to submit counter-evidence to Stripe and to charge applicable dispute fees to the responsible party. Users are strongly encouraged to use the in-app dispute system before contacting their bank.

8.5 Evidence retention. Evidence collected during dispute resolution (including messages, booking details, policy snapshots, and payment records) may be retained for up to 2 years after dispute closure for potential legal proceedings.

9.1 Inherent risks. Tattooing, piercing, body modification, and related body art procedures involve inherent risks including but not limited to: infection, allergic reactions, scarring, keloid formation, nerve damage, bloodborne pathogen transmission, and adverse reactions to pigments, inks, jewelry, or materials used.

9.2 InkMap is not responsible. InkMap does not perform, supervise, or control any body art services. InkMap has no responsibility for the health or safety outcomes of any services arranged through the platform. Users acknowledge that all health and safety decisions are made solely between the Client and the Practitioner.

9.3 Practitioner responsibilities. Practitioners are solely responsible for maintaining appropriate hygiene standards, using safe and legal materials, complying with local health and safety regulations, and maintaining any required licenses or certifications.

9.4 Client responsibilities. Clients are responsible for disclosing relevant health conditions (including but not limited to allergies, skin conditions, blood disorders, medications, pregnancy, and communicable diseases) to Practitioners before receiving services. Clients should verify that Practitioners hold appropriate licenses and certifications for their jurisdiction.

9.5 No medical advice. Nothing on InkMap constitutes medical advice. Users should consult qualified healthcare professionals regarding any health concerns related to body art procedures.

10.1 InkMap property. The Services, including software, design, text, graphics, logos, icons, and all other original content created by InkMap, are owned by InkMap or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Services without our express written permission.

10.2 User content. You retain ownership of content you upload to InkMap (photos, portfolio images, text, videos, etc., collectively "User Content"). By uploading User Content, you grant InkMap a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, display, reproduce, and distribute your User Content as necessary to operate, provide, and promote the Services.

10.3 Content responsibility. You represent that you have all necessary rights to any User Content you upload. You are solely responsible for ensuring that your User Content does not infringe the intellectual property rights of any third party.

10.4 Tattoo designs as copyrighted art. Tattoo designs are original creative works protected by copyright law. Uploading another artist's designs, flash art, or photographs without permission is prohibited and may result in account suspension.

10.5 Copyright takedown (DMCA-style process). If you believe your copyrighted work has been uploaded to InkMap without authorization, you may submit a takedown notice to [PLACEHOLDER — legal@inkmap.app] including: (a) identification of the copyrighted work, (b) identification and location of the allegedly infringing material on InkMap, (c) your contact information, (d) a statement of good faith belief that the use is unauthorized, and (e) a statement under penalty of perjury that the notice is accurate and you are authorized to act on behalf of the copyright owner. InkMap will investigate and may remove infringing content. Repeated infringers may have their accounts terminated.

10.6 Content removal. InkMap may remove or hide any User Content at any time, with or without notice, if it violates these Terms, applicable law, or InkMap's content policies.

11.1 You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights.

• Impersonate another person, business, or entity, or misrepresent your affiliation with any person or entity.

• Upload or distribute content that is fraudulent, defamatory, obscene, threatening, harassing, or that promotes discrimination or violence.

• Engage in fraud, including creating fake profiles, submitting false reviews, or manipulating the platform's trust systems.

• Scrape, harvest, or collect data from the Services using automated means without our express permission.

• Send spam, unsolicited messages, or unauthorized commercial communications.

• Attempt to gain unauthorized access to other Users' accounts, InkMap systems, or third-party services connected to InkMap.

• Upload viruses, malware, or other malicious code.

• Interfere with or disrupt the Services, including through denial-of-service attacks.

• Circumvent or attempt to circumvent any security measures, rate limits, or access restrictions.

• Use the Services for any purpose other than their intended function.

11.2 InkMap reserves the right to investigate violations and take appropriate action, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement where appropriate.

12.1 Privacy Policy. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

12.2 GDPR rights. If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. These rights can be exercised through the app settings or by contacting us at [PLACEHOLDER — privacy@inkmap.app].

12.3 Data processing basis. InkMap processes personal data on the following legal bases: (a) performance of the contract formed by these Terms (GDPR Article 6(1)(b)), (b) your consent where explicitly requested (GDPR Article 6(1)(a)), and (c) our legitimate interests in operating the platform, resolving disputes, preventing fraud, and ensuring platform safety (GDPR Article 6(1)(f)).

12.4 Message access disclosure. InkMap may access and review messages exchanged through the platform for the purposes of dispute resolution, fraud prevention, safety investigations, and compliance with legal obligations. This processing is based on our legitimate interest under GDPR Article 6(1)(f).

12.5 Dispute data retention. Evidence collected during dispute resolution (including messages, booking details, and payment records) is retained for up to 2 years after dispute closure for potential legal proceedings.

12.6 Stripe data sharing. When you make a payment, your payment information is processed by Stripe. We share necessary booking and transaction data with Stripe for payment processing, fraud prevention (Stripe Radar), and chargeback resolution.

12.7 Identity verification. Practitioners who enable payment collection through the platform may undergo identity verification through Stripe Connect (Know Your Customer / KYC). Verification data is processed and stored by Stripe, not by InkMap.

13.1 Enforcement actions. InkMap may take the following actions against Users who violate these Terms or who pose a risk to the community:

• Warning: A formal notice of the violation with a record on the account.

• Temporary Suspension: Restricted access to some or all features for a defined period.

• Permanent Ban: Complete and irrevocable termination of the account and all access to the Services.

13.2 Effect on bookings. If a User is permanently banned, any active bookings involving that User will be cancelled. InkMap will make reasonable efforts to notify affected parties but is not liable for any costs, damages, or inconvenience resulting from such cancellations.

13.3 Appeals. Users who receive a warning or suspension may appeal through InkMap's support channels. Permanent bans are generally final but may be reviewed at InkMap's sole discretion.

13.4 Repeat offenders. Users who repeatedly violate these Terms or who engage in egregious conduct (fraud, impersonation, illegal activity) may be permanently banned without prior warning.

14.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

14.2 INKMAP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOU USE THE SERVICES AT YOUR OWN RISK.

14.3 INKMAP DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR DATA AVAILABLE THROUGH THE SERVICES, INCLUDING USER PROFILES, REVIEWS, PORTFOLIO IMAGES, OR PRACTITIONER QUALIFICATIONS.

14.4 INKMAP DOES NOT GUARANTEE ANY RESULTS FROM THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY OF PRACTITIONERS, THE QUALITY OF SERVICES, OR THE OUTCOME OF ANY TRANSACTION BETWEEN USERS.

15.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INKMAP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICES.

15.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INKMAP'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO INKMAP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

15.3 THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF INKMAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.4 Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

16.1 You agree to defend, indemnify, and hold harmless InkMap and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services.

• Your User Content.

• Your interactions with other Users, including any services provided or received.

• Your violation of these Terms or any applicable law.

• Your violation of any third-party rights, including intellectual property rights.

17.1 InkMap may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top and may notify you through the app (via a notification or in-app banner), by email, or by other reasonable means.

17.2 Your continued use of the Services after updated Terms are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account.

17.3 Non-material changes (such as corrections of typographical errors or formatting updates) may be made without notice.

18.1 These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-laws principles.

18.2 Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Tallinn, Estonia, and you consent to the personal jurisdiction and venue of such courts.

18.3 Notwithstanding the foregoing, nothing in these Terms shall prevent InkMap from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

18.4 If you are a consumer in the European Union, you may also have rights under mandatory consumer protection laws of your country of residence, and nothing in these Terms limits those rights.

19.1 Entire agreement. These Terms, together with the Privacy Policy and any other Policies referenced herein, constitute the entire agreement between you and InkMap regarding the Services.

19.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19.3 No waiver. InkMap's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19.4 Assignment. InkMap may assign these Terms without your consent. You may not assign your rights or obligations under these Terms without InkMap's prior written consent.

19.5 Survival. Sections that by their nature should survive termination of these Terms shall survive, including but not limited to: intellectual property provisions, disclaimers, limitations of liability, indemnification, and governing law.

If you have questions about these Terms, please contact us:

Email: [PLACEHOLDER — support@inkmap.app]

Legal inquiries: [PLACEHOLDER — legal@inkmap.app]

Privacy inquiries: [PLACEHOLDER — privacy@inkmap.app]

[PLACEHOLDER — Company legal name]

[PLACEHOLDER — Registered address, Tallinn, Estonia]