Signing in and account recovery

• Sign in with email or username

  On the welcome screen, tap Sign In. The first field accepts either your username or your email — whichever you remember. Enter it, type your password, and tap Sign In.

• Sign in with Google

  Below the password button, tap Sign in with Google and pick the Google account tied to your InkMap profile. Once you're back in the app, you're signed in.

  If you haven't signed up yet, don't start from this button — tap Sign up at the bottom of the screen and go through the sign-up wizard, which is where you choose your account type (collector, practitioner, studio) and set up your profile.

• Change your password (when you know it)

  From Settings → Account Center, find the Password row under Personal Information and tap Change Password. Enter your current password, pick a new one, confirm it, then tap Update Password.

  Changing your password signs you out of any other device you were signed in on — the device you're using now stays active. If you signed up with Google, there's no password on the account and the Password row doesn't appear.

• Reset a forgotten password

  On the sign-in screen, tap Forgot Password? Enter the email on your account and tap Send Reset Code. InkMap emails you a code — on the next screen, enter it along with your new password, then tap Reset Password. You'll return to the sign-in screen to log in with the new password.

  Password reset works from your email only, not your username. If you don't remember which email you used, see the FAQ below.

• Sign out

  Open your profile (rightmost icon in the bottom bar), tap the gear icon in the top right to open Profile Settings, scroll to the bottom, and tap Logout. Confirm, and you're back on the welcome screen.

• Restore a recently deleted account

  If you deleted your account in the last 30 days and sign in again with the same credentials, InkMap opens a page titled Your Account Is Scheduled for Deletion showing how many days are left. Two options:

  • Restore My Account — reactivates the account. Your profile, bio, avatar, username, email, and personal data come back.
  • Sign Out — keeps the deletion going. You'll see this page again the next time you sign in, as long as the 30-day window hasn't passed.

  A few things don't come back even inside the 30-day window:

  • Bookings that were cancelled as part of the deletion.
  • Studio teams that were dissolved.
  • News items (events, guest spots, job offers) that were deleted.

  After 30 days the account is permanently gone and cannot be recovered.

• What happens to your Stripe Connect balance (practitioners)

  If you accept payments through Stripe, the delete-account screen shows you the exact balance currently in your Stripe Connect account. When you confirm deletion, InkMap initiates a final payout to the bank account you've linked in Stripe — you should see the deposit in 1–3 business days, separate from your normal payout schedule.

  If your Stripe account doesn't have a bank account on file, the screen warns you before you delete: add one in your Stripe dashboard first, otherwise your balance can't be paid out automatically and our support team will need to resolve it manually.

  The final payout is one-shot. If you change your mind and recover within the 30-day window, your account simply continues with whatever balance Stripe has at that moment — the payout we sent isn't pulled back.

• What happens to your premium subscription

  If you're on a paid plan (any practitioner or studio module, individually or as a bundle, monthly or annual), the delete-account screen lists every active subscription before you confirm — so you know exactly what's ending.

  • At soft-delete (the moment you confirm): we tell Stripe to cancel at the end of your current billing period. You will not be billed again. Your access stays unlocked through the rest of the period you've already paid for, in case you change your mind.
  • During the 30-day recovery window: if you sign back in and restore your account, the cancellation is un-scheduled automatically. Your plan continues uninterrupted — same modules, same renewal date — with no break in access and no billing disruption. You don't have to re-subscribe.
  • At permanent deletion (day 30, if you haven't recovered): the subscription is cancelled immediately and definitively on Stripe. Any remaining time on an annual plan is forfeited.

  Annual subscribers — important: if you're on an annual plan, deleting your account ends that plan with no refund for the remaining months. The delete-account screen shows the exact date your plan was valid until, the number of months you'd be forfeiting, and asks you to tick an explicit acknowledgment checkbox before the Delete button unlocks. This is in line with your annual plan terms, the standard industry approach to annual subscriptions (Netflix/Spotify/Notion/Apple/Google all follow this model), and it's what stops people from buying annual at the discount, exhausting half the plan, then deleting to repeat — refunding would make that pattern profitable.

  If you're not sure whether you really want to go through with deletion right now and you're on annual, recovery within the 30-day window keeps everything as it was — including your existing plan.

• Deleting a studio account: what blocks it

  Studios act as venues for the bookings their team members and visiting guest artists make with clients. A booking is between the client and the practitioner — the studio is not a party to it, and can't unilaterally resolve it. So InkMap blocks studio account deletion whenever active venue activity exists, to protect the people whose bookings would otherwise be stranded.

  The delete-account screen runs an eligibility check for you. If anything's blocking deletion, you'll see an Active venue bookings section with a per-practitioner breakdown — username, how many of their bookings at your venue are confirmed, how many have money in flight, and a guest-artist marker (★) if they're not on your team.

  Two states block deletion:

  • Confirmed bookings at your venue — these are scheduled sessions; the parties need to complete or cancel them naturally.
  • Pending bookings with money in flight — a deposit has been marked as sent (cash, bank transfer, etc.) and is waiting for the practitioner to confirm receipt, or a Stripe deposit is mid-settlement. Money in flight is risky to disturb, so it blocks too.

  For each blocking practitioner, tap Send message to open a chat thread with them. Once they wrap up or cancel their bookings, tap Refresh status to re-check eligibility. When the page lets you delete, you're good.

  What does NOT block deletion:

  • Past bookings (completed, cancelled, dropped, reviewed) — those stay on the books for historical accuracy.
  • Pending bookings with no money in flight — these are auto-handled by the deletion. For project-based practitioners (tattoo artists, body modification practitioners) the venue field is cleared on the booking and the practitioner can propose a new location through the existing flow. For time-based practitioners (piercers, laser, PMU) the booking is dropped and the client is told the practitioner needs a new venue or independent address before they can rebook. Both parties get a notification either way.

  A tip you'll see on the screen: ask your team members to pause their availability while you wind down so no fresh booking requests come in mid-process. They can do that from their Availability info card on their profile.

Frequently asked questions

I don't remember which email I used to sign up. What do I do?

Sign in with your username instead — the Sign In screen accepts either. Once you're in, open Settings → Account Center to see (and if you want, change) the email on your account. If you don't remember your username either, there's no support path to recover the account; you'd have to sign up again with a fresh email.

I restored my account but some of my bookings are missing.

Bookings that were cancelled as part of your account deletion are not restored. You'll need to re-book them. Your profile, posts, bookmarks, and follows do come back.

How long does InkMap keep a deleted account before it's really gone?

30 days. During that window, signing back in opens the recovery screen. After 30 days, the account is permanently deleted.

I deleted my practitioner account but I think there was money still in my Stripe balance — where did it go?

When you confirm deletion, we initiate a final payout from Stripe Connect to the bank account on file. It typically arrives in 1–3 business days, alongside Stripe's own deposit notification email. If for any reason the payout couldn't go through (no bank on file, a Stripe-side compliance hold, etc.), our support team is alerted automatically and will reach out to resolve it manually. Your balance is never lost.

Will I be refunded if I delete during my annual subscription?

No. Deleting your account ends your annual plan with no refund for the remaining months. This is in line with your annual plan terms and matches how every major subscription service handles annual deletion (Netflix/Spotify/Notion/Apple/Google all follow the same approach). It's also what stops people from buying an annual plan at the discounted rate, exhausting half the plan's value, then deleting and signing up again — a refund policy would make that pattern profitable. If you're not sure deletion is the right call, remember that recovering within the 30-day window restores everything, including your existing plan with the existing renewal date.

I'm on a monthly plan. Will my next payment go through if I delete today?

No. When you confirm deletion, we tell Stripe to cancel your subscription at the end of the current billing period. You will not be billed again. You keep access through the rest of the period you've already paid for, in case you change your mind. If you recover within the 30-day window, the cancellation is automatically un-scheduled and your plan continues as if nothing happened.

I cancelled a single premium module (paused it) before deleting my account. What happens to it during the 30-day window?

Modules you paused yourself stay paused — recovery doesn't silently un-pause them. The 30-day window's "re-activate everything" behaviour is specifically about reversing the cancellation our deletion cascade scheduled, not unwinding choices you made before deleting. If you recover and want the paused module back, re-subscribe to it from Premium → My Plan the same way you would have without the deletion in between.

I'm a studio owner and the page says I can't delete my account because of bookings at my venue. Why? I'm not a party to those bookings.

Right — you're not a party. The booking is between the client and the practitioner. But your studio is the venue, and if your account is deleted the venue address goes with it. Confirmed bookings would lose their location pin and pending bookings with money in flight would risk a disrupted handoff. So InkMap blocks the deletion until the parties resolve their bookings themselves. The screen shows you exactly which practitioners need to wrap up — tap Send message next to each one to open a chat. Once they're done, tap Refresh status and you'll be able to delete.

I'm a studio owner with a team member who's on holiday and won't reply for weeks. Can I still delete?

Not while they have confirmed bookings or money-in-flight bookings at your venue — those genuinely need to be resolved, and only the booking parties can do that. Practical workarounds: ask the practitioner to pause their availability before they leave (from their Availability info card), so no new requests come in; or remove them from your team (Studio Dashboard → Team), which doesn't auto-cancel their bookings but stops new ones being attached to your venue. If they can't be reached at all and there's a real urgency on your side, contact support — there's no admin override path today, but the case can be escalated.

What happens to pending bookings at my venue that don't have money in flight, when my deletion goes through?

They're handled automatically. For project-based practitioners (tattoo artists, body modification practitioners) the venue field on each booking is cleared and the practitioner can propose a new location through the regular booking flow — both the client and the practitioner get a notification explaining the change. For time-based practitioners (piercers, laser, PMU) the booking is dropped because there's no propose-new-location flow for time-based bookings today; the client is told the practitioner needs a new venue or independent address before they can rebook. Either way, no money is on the line at the moment of cascade, so no refunds are needed.