Muting alerts while you work
Practitioners can silence push notifications automatically during confirmed sessions, or mute everything for a custom window when something unplanned comes up.
When you're mid-session, you don't want your phone buzzing. The Push Notifications screen gives practitioners two ways to go quiet: an automatic mute during your confirmed sessions, and a manual mute for a window you set yourself. Both live under Working Hours on that screen (Profile Settings → Push Notifications).
Step by step
- 1
Auto-mute during sessions
Switch on Auto-mute during sessions. While a confirmed session is running, your push notifications go quiet — except messages from the client you're currently with, which still reach you. Anything held back is delivered during a break of 30 minutes or more, or at the end of the day.
- 2
Mute manually for a set window
For unplanned work — a walk-in, an unscheduled stretch — set a From and Until time and tap Activate Manual Mute. Everything stays silent until that window ends or until you tap Clear.
- 3
Know what mute respects
Manual mute and Quiet Hours (on the same Push Notifications screen) hold back every type you still have enabled — nothing is forced through. When the window ends, held alerts arrive bundled instead of all at once.
Auto-mute during sessions is almost as strict, with one deliberate exception: messages from the client you're currently with still reach you (see step 1). Everything else is held back until a 30-minute break between sessions or the end of the day.
To stop all pushes entirely, switch off Enable Push Notifications at the top. To silence specific types while still receiving others, turn those types off individually in their categories.
Frequently asked questions
- Where is Working Hours? I don't see it.
It's on the Push Notifications screen, and only practitioner accounts have it. Make sure push is switched on at the top — the rest of the screen, Working Hours included, is hidden when push is off.
- Will I still hear from the client I'm working on?
Yes. With auto-mute on during a session, messages from your current client still reach you. It's the rest of the noise that's held back.
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