Managing your subscription
Where your subscription lives — the read-only Premium screen in the app, the Manage on the web button that opens inkmap.app already signed in, and everything you can do there from subscribing to adding or pausing tools, switching monthly and annual, updating your card, and cancelling.
Your subscription is bought and managed on the web at inkmap.app/billing. The phone app shows you what you currently have and gives you a button straight to the billing page; the actual buying, changing, and cancelling happens on the web.
This article covers both halves: what the in-app Premium screen shows you, and what you can do once you're on the web. For what the premium tools are and how the trial works, see How InkMap Premium works.
The Premium screen in the app
Open your own profile, tap the gear to reach Profile Settings, and tap Go Premium (or My Subscription once you have a plan). You can also reach it from any locked feature's upgrade prompt. The screen is read-only — it tells you where you stand:
- During your trial: a banner with the days remaining, and your tools listed as unlocked.
- With a plan: a summary card showing how many tools are active, your billing cycle, and your next billing date, with each tool listed and badged Active (or Until [date] if it's set to stop at the end of the period).
- On the free plan: a card explaining the core app is still free, with the tools listed as Available to switch on.
A tool covered by your studio shows a Provided by your studio badge, and studios see a read-only count of how many booking licenses are assigned.
Manage on the web
At the bottom of the screen is a Manage on the web button (it reads Set up on the web if you don't have a plan yet). Tapping it opens inkmap.app's billing page in your browser — and you land already signed in to the account you're using in the app, so there's no second login.
The billing page has a public Plans view (anyone can browse the tools, bundles, and monthly/annual prices) and your My Plan view, where everything below happens.
What you can do on the web
- Subscribe — pick the tools or a bundle, choose monthly or annual, and pay.
- Add a tool — it switches on right away, and you're charged a prorated amount for the rest of the current period.
- Pause a tool — it stays active until the end of the period you've already paid for, then switches off. No charge after that, and your data is kept for whenever you come back.
- Switch monthly to annual (or back) — moving to annual takes effect immediately with the discount; moving back to monthly takes effect when your annual period ends.
- Update your payment method or cancel — both from the same place.
- Review payment history — on My Plan, scroll to Payment history for every charge on the account (Stripe invoices and one-off payments such as Founding Member checkout). Tap View on a row to open the receipt. Below the main list, expand By module to see charges tied to each active tool.
The pattern throughout: changes that cost more apply immediately, changes that cost less apply at the end of the period you've already paid for. You always keep what you paid for until that period runs out.
One Accounting-specific note: a report export only covers the months you were actually subscribed to the Accounting tool (your free trial counts). If you pause and later resume, the gap months won't appear in the exported PDF or CSV, and resuming doesn't back-fill them — though everything still shows on-screen as normal. See Exporting your report (practitioners) or Exporting studio reports (studios).
Why billing is on the web
InkMap keeps subscription pricing and payment on the website, not inside the phone app. The app shows what you have unlocked and sends you to inkmap.app to browse plans, pay, and make changes — it never displays prices or takes payment itself.
Frequently asked questions
- I tapped Manage on the web but it asked me to log in. Why?
The app normally passes a one-time sign-in pass so you land already logged in. If that pass can't be created (for example, a connection hiccup), it falls back to opening the plain billing page where you log in as usual — no harm done. Try the button again, or sign in on the web with the same account.
- If I pause or cancel a tool, do I get money back for the rest of the month?
No. Cancelling or pausing never refunds the part of the period you've already paid for — you keep access until it ends, and there's no charge after that. The unused portion isn't reimbursed, the same way other subscription services work.
- Can I manage one account's plan from another account?
No. Each account has its own separate plan and billing. Switch to the account you want to manage, then open its Premium screen and tap Manage on the web — the billing page opens for that account.
- If I cancel Accounting and resubscribe later, can I export the whole stretch?
The export covers the months you were actually subscribed (trial included). The gap while it was off is left out of the exported PDF/CSV, and resuming doesn't back-fill it. Your on-screen accounting still shows everything. To keep a clean full-year export, keep the tool on through the year.
- Why did I get a "module expiring" or "module expired" alert? Don't subscriptions renew automatically?
Yes — an active subscription renews on its own each billing period. Those alerts mean access is about to end or has ended for a reason other than a normal renewal: you paused or cancelled a tool (it stays on until the period you've paid for ends, then switches off), your free trial ended, or a payment failed and wasn't fixed in time. The wording says "Your Booking module…" (or whichever tool) — it's the premium tool, not a client appointment. Renew or fix your card on My Plan to restore access.
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