Bookings
Browse guides and concepts for bookings.
Guides
Sending a booking request
Booking a time-based practitioner
How to send a booking request to a piercer, permanent makeup practitioner, or laser practitioner — from picking a service to having the slot on the calendar.
Booking a project-based practitioner
How to send a booking request to a tattoo artist or body modification practitioner — from intent and references through location and scheduling preferences to the proposal phase that follows.
Receiving and responding to requests
Responding to a project-based booking request
How to read, respond to, add or drop sessions on, and (if needed) walk away from a project-based booking request — the practitioner's playbook, from the moment a tattoo or body-modification client's request lands in your Pending tab to the first proposal you send back.
Making proposals on a project-based session
What each per-field proposal modal looks like, the rules it enforces, and the gotchas worth knowing — Date, Time, Duration, Price, Deposit, and Location, from the practitioner's seat.
Responding to a time-based booking request
How a piercing, permanent makeup, or laser booking request lands on your side, when (and how) you confirm the deposit, when the booking auto-confirms on its own, and what to do once the appointment has passed — the practitioner's playbook for time-based work, much shorter than the project-based one because the client picked the slot up front.
Managing confirmed bookings
Cancelling or dropping a booking
How a collector cancels a booking, how a practitioner drops one, what happens to the deposit in either case, and what the booking looks like after you tap the button.
Updating a confirmed booking
How either side changes the date, time, location, price, deposit, or duration on a booking that's already confirmed — what's editable on each booking model, what it does to the booking's status, and when it's smarter to cancel and re-book instead.
Marking a booking as completed
How the practitioner marks a past-appointment booking as completed — where the button lives, what it does to the booking and the deposit, how it differs between time-based and project-based, and why it's a one-way move.
Booking without the InkMap app
Booking a piercer, laser practitioner, or PMU practitioner from the web
How to book a piercer, laser practitioner, or permanent makeup practitioner directly from their inkmap.app web page, without installing the app — picking a service, locking a slot, paying the deposit, and managing the booking from your email.
Booking a tattoo or body modification practitioner from the web
How to book a tattoo artist or body modification practitioner directly from their inkmap.app web page, without installing the app — submitting the request, responding to their proposal, paying the deposit, and managing the booking from your email.
Sharing your InkMap web page
How practitioners and studios get their public InkMap web page (inkmap.app/your-username), where to find the link and the QR code, and where to drop them so clients can book without installing the app.
Concepts
Booking statuses, explained
conceptWhere a booking lives on InkMap — Pending, Confirmed, or Review — and what makes it move from one to the next.
Deposit rules and refund eligibility
conceptHow deposits work on InkMap — how they're set, how you pay them, and what happens to your money if a booking is cancelled.
InkMap Warnings, explained
conceptWhat an "InkMap Warning" is, what happens when a booking is escalated to InkMap, when InkMap issues a warning on a practitioner's profile, why it can't be archived, and how a practitioner can appeal.
Session statuses, explained
conceptThe status dot, the status badge, and the lifecycle they describe — how to read where a session sits inside a project-based booking at a glance, and the one place Delete and Drop look the same but aren't.
Time-based vs project-based bookings explained
conceptHow InkMap splits bookings into two models — when the client locks a slot vs when the practitioner proposes one — and which disciplines fall into each.