The Operations tab
What the Operations tab on Studio Stats shows — workstation count, cancellation rate, workstation utilization and conflicts, busiest days, cancellation analysis, and booking lead time.
Operations is the running-the-studio tab. It surfaces logistics: how full your chairs are, whether bookings are conflicting, how often work falls through, when your studio runs hot or cold during the week, and how far ahead clients are booking.
The numbers at the top
Two figures set the scene for the period:
- Workstations — how many workstations you've set up for the studio in Settings.
- Cancellation Rate — the share of sessions in the period you're viewing that were dropped or cancelled.
Workstation Utilization
How much each of your workstations actually got used over the period — the quickest way to see whether a chair is earning its keep or sitting idle. If you haven't set up any workstations yet, this points you to Settings instead.
Workstation Conflicts
Times when two people were booked onto the same workstation at once. Each row is one clash, and the aim is an empty list. If there's a clash for today, it also appears on the Overview tab so you can't miss it.
Busiest Days of the Week
Which days your studio runs busy and which run quiet, across the period — useful for deciding where to add hours or close up.
Cancellation Analysis
A closer look at the work that fell through: how many sessions were dropped or cancelled and what share of the period that was. It's the detail behind the Cancellation Rate figure at the top.
Booking Lead Time
How far ahead your clients tend to book. A wide spread means a mix of planners and last-minute bookers; a tight cluster means one type dominates.
Frequently asked questions
- I added a workstation last week but the Utilization chart doesn't show it. Why?
It's there — utilization is 0% for now, so the bar is empty. Sessions need to start being assigned to it before the bar grows.
- Conflicts that I've already resolved are still on the list. Why?
The list is historical for the selected period. Resolved conflicts stay as a record so you can see whether they keep happening. The today-only conflict signal lives on the Overview tab.
- Cancellation Rate looks weirdly high. What's in it?
It includes both bookings cancelled before any session went ahead AND sessions that started and were dropped. Whether to call dropping the same as cancelling is up to you — the metric folds them together because both represent work that didn't complete.
Related concepts
- What counts as a completed session in StatsThe rule Stats uses to decide which bookings, sessions, and appointments make it into the charts — and which never do.
- The Stats period selector and compare modeHow the year, month, custom-range, and compare-to controls at the top of every Stats screen work.
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