Moving your bookings when you change studios

• What "moving" actually does

  Moving a booking re-points it to the new studio's address right away and marks it as location changed — a small flag that's separate from the booking's own status. The booking stays exactly as confirmed (or pending) as it was; only its location moves. The client is notified and gets to react, but the appointment is treated as set at the new place from the moment you move it.

  This is different from re-booking. Nothing is cancelled, no deposit is touched on the way in, and the client doesn't have to re-pay. The booking just now belongs to the new studio's calendar instead of the old one.

• New bookings vs existing bookings

  Two separate things happen when you change studios:

  • New bookings you take from the moment you join are set to the new studio automatically — you never have to move those.
  • Existing upcoming bookings are the only ones that need a decision, because they were created while you were at the old place. That's what the banner is for.

• Same-currency only

  A booking can only be moved between studios that use the same currency. If your new studio is in a different currency from where your old bookings sit, the move option is hidden and the bookings simply stay at the old studio — a different currency means a different country, where the client wouldn't travel for the appointment anyway. New bookings still go to the new studio as normal.

Step by step

1. 1

   Find the "You've moved" banner

   After you join a new studio, open Bookings → Requests. If you still have upcoming bookings tagged to your old studio, a banner sits at the top, above the filter bar, headed You've Moved To [new studio]. It tells you how many upcoming bookings are still at the old place. If you have no stale bookings — or you've already moved them — the banner doesn't appear.

2. 2

   Choose what to do with your existing bookings

   The banner gives you two clear choices, and it never moves anything on its own:

   • Move from a date — pick a switch date. That day's bookings and every booking after it move to the new studio. Anything dated before the switch date stays at the old studio, so you can finish off work you'd already promised there. On a body-modification booking that spans the switch date, only the sessions on or after it move; earlier sessions stay put.
   • Keep them at [old studio] — leave every existing booking where it is. Only new bookings go to the new studio. This dismisses the banner; if you move again later, it comes back.

   If your new studio uses a different currency from the old one, only Keep them at [old studio] is offered — the move option is hidden with a short explanation, because cross-currency moves aren't supported.

3. 3

   Pick a switch date and move

   Choose Move from a date, set the switch date, and confirm. Each qualifying booking (pending or confirmed) re-points to the new studio, gets flagged location changed, and the client is sent a notification that names the moved appointment's date. The booking's own status doesn't change — a confirmed booking stays confirmed.

   The banner then reports what happened, including any bookings it left behind because they were dated before the switch date or sat in a different currency.

4. 4

   If the old studio was holding the deposit, it's handed to you

   If a deposit was physically collected and held by your old studio, moving the booking hands that deposit to you. On the books the deposit becomes "held by the practitioner," the new studio sees it as yours, and the old studio gets a clear "hand this deposit to [you]" reminder on its Money Settlement page (you'll see the matching "owed to you by [studio]" on yours). It settles through the normal settlement hand-over. The booking's income counts at the new studio only — never at both. If no deposit was collected yet, there's nothing to hand over.

Frequently asked questions

I'm a practitioner. Will moving a booking push it back to "pending" or make the client re-pay?

No. Moving only changes the location and adds a "location changed" flag. A confirmed booking stays confirmed, a pending one stays pending, and no deposit is re-charged. The client is told and can Confirm or Cancel, but the appointment is set at the new studio from the moment you move it.

I'm a practitioner. I moved a booking and the client did nothing. Is the appointment still on?

Yes. No response means the appointment stays at the new studio and goes ahead. It only changes if the client taps Cancel.

I'm a practitioner. Can I move just some of my bookings?

Yes — that's what the switch date is for. Everything on or after the date you pick moves; everything before it stays at the old studio. So you can keep finishing the appointments you'd already promised at your previous shop and bring the rest over.

I'm a practitioner. My new studio is in a different country / currency. Why can't I move my bookings?

A booking can only move between studios that share a currency. A different currency means the client would have to travel to another country for the appointment, which doesn't make sense — so those bookings stay at the old studio, and only your new bookings go to the new one.

I'm a client. The practitioner moved my appointment to a studio that's too far for me. What do I do?

Tap Cancel under the new location on your booking. The booking (or the affected body-mod session) is cancelled, and because the practitioner caused the move, any deposit you paid comes back to you in full — the normal "kept the deposit if you cancel late" rule doesn't apply here.

I'm a client. I'm fine with the new studio — do I have to do anything?

No. You can tap Confirm to acknowledge it, but if you do nothing the appointment simply goes ahead at the new studio. Confirm is there so you can signal you're happy, not because the booking will lapse without it.

I'm a tattoo artist — where's my banner?

Tattoo bookings don't use this flow. You move a session's location by re-proposing it on the booking itself (your Location field offers your studio, your independent location, and any guest spots), covered in Updating a confirmed booking. This switch-date move is only for piercing, PMU, laser, and body-modification bookings.