Booking interest cards

• When the system creates one

  You'll get an interest card (instead of the normal booking form) when all three of these are true:

  • You opened the booking flow from one of two places: Book Now on the practitioner's profile, or Booking Request from the + menu in your conversation with them.
  • The practitioner can't accept a booking right now. Either they're missing one or more of the required setup pieces — a Services & Pricing info card, an Availability & Schedule info card, or a Policies & Legal info card (see Getting started as a practitioner for what each of those is) — or they haven't subscribed to the Booking module on their side. The two cases look the same to you and produce the same kind of card.
  • The practitioner's calendar isn't temporarily closed. Calendar closure is a separate state — the practitioner has paused bookings on purpose — and in that case you're shown an explainer telling you to contact them directly, with no interest-card path.

  The two entry points behave slightly differently. From Book Now on the profile, you see an explainer about the practitioner's setup not being ready, then tap a Notify Practitioner button to actually send the interest. From the conversation's Booking Request option, the interest is sent immediately as soon as the system detects the practitioner isn't ready — you get a confirmation alert rather than a separate button.

  There's one exception to that conversation path: if the practitioner hasn't subscribed to the Booking module at all, the conversation's Booking Request option doesn't create an interest card. You'll see a short alert telling you bookings aren't available right now, and you can keep messaging them directly. The interest-card path in that case only opens from Book Now on their profile.

  Only one card per (you, practitioner) pair: a second attempt later on doesn't create a duplicate, it updates the existing card and you see an Interest Already Submitted prompt.

• What it looks like — client side

  The interest card lands in your Bookings page in the Pending tab with a gold accent and an INTEREST SENT badge. The card's message reads "Waiting for practitioner to set up their booking system. They've been notified!"

  If you have an open conversation with the practitioner, the same interest also shows up as a small gold-bordered chip labelled Booking Interest — Waiting for setup in the band above the messages, alongside any other active bookings between the two of you.

  Tapping either surface opens the interest card detail page. It tells you what was sent, when it was sent, and gives you a way back to the practitioner's profile and the conversation. There's no edit or cancel from your side — interest is interest, and the path forward is to wait for the practitioner to come back to you.

• What it looks like — practitioner side

  What you see on the practitioner side depends on whether you've subscribed to the Booking module at the time the client tapped Notify.

  If you have the Booking module active, the interest card lands in your Bookings > Pending tab with the gold accent. Your badge reads BOOKING INTEREST and the message reads "This person wants to book with you! Set up your info cards to enable their request." You also get a push notification ("X is interested in booking with you"), and the same interest appears as a small gold-bordered chip labelled Interest Received — Setup required in the conversation thread band the next time you open the chat. Tapping the card opens a detail page that lays out exactly which Info Cards still need filling in (services / availability / policies — whichever ones were missing when the client tapped) and gives you three actions:

  • Set Up Info Cards — jumps you to the Info tab of your Bookings page where the missing cards live.
  • Message Client — opens the chat with that client. This action is hidden if you arrived at the detail page from the conversation's chip (since you can just hit back to reach the chat).
  • Delete Interest Card — removes the card from both sides. Use this once the client has submitted a real booking request and the interest card has served its purpose.

  If you don't have the Booking module active, the card is still recorded but the client's identity is hidden behind a Premium upsell. Your badge still reads BOOKING INTEREST and the row sits in your Pending tab the same way, but the avatar is a generic person icon and the name reads "Someone" with the subtitle "Hidden until you subscribe". The push notification reads "Someone is interested in booking with you" with no name attached. Tapping the card opens a detail page that explains the situation in plain terms and gives you two actions:

  • Subscribe to Reveal — opens the Subscriptions page so you can activate the Booking module. Once subscribed, interest cards you receive from then on arrive with the client's name visible.
  • Delete Interest Card — removes the card from both sides. Nothing forces you to subscribe.

  In this anonymized case, the card doesn't appear as a chip in your conversation thread band — it stays discoverable from your Pending tab.

• Going from interest to a real booking

  Once the practitioner is set up (and has the Booking module active), the path forward is manual on both sides:

  • Practitioner: open the conversation with the client and let them know your booking system is ready. You can also delete the interest card at this point, although nothing forces you to — it's harmless to leave around as a record.
  • Client: re-open the practitioner's profile and tap Book Now again. This time the booking form will run normally and you can fill out the actual request. (You can also message the practitioner back to coordinate before booking.)

  The interest card itself doesn't convert into the real booking — they're two separate records. When the client submits a real booking, a brand-new row is created alongside the interest card; the interest card stays in place until someone deletes it. The Delete Interest Card action on the practitioner side is what cleans up the leftover interest card so it stops cluttering both Pending tabs once the real booking has taken over.

Frequently asked questions

I tapped Notify Practitioner again because I wasn't sure my first one went through. Did I just spam them?

No. There's only one interest card per (you, practitioner) pair, and a second tap silently updates the existing one — you'll see an "Interest Already Submitted" prompt confirming it. The practitioner doesn't get a second notification.

I'm a practitioner. Does an interest card block any time on my calendar, or count as a booking I have to respond to?

No. Nothing is reserved on your calendar, no deposit logic runs, and there's no expiry timer or auto-rejection. The card is purely informational — a tap on the shoulder telling you a specific person tried to book before you were ready. You can finish your setup at your own pace, message the client when you're ready, and delete the card whenever it stops being useful.

I'm a practitioner and I've finished setting up the missing Info Cards. What happens automatically?

Nothing automatic, today. The card stays where it is until either side acts on it. The expected next step is for you to message the client to let them know you're ready — once they tap Book Now again on your profile, the booking form runs normally and a real booking request is submitted. You can then delete the interest card.

Why does my interest card say "Someone wants to book with you" instead of showing the client's name?

That happens when you don't have the Booking module active on your account. The interest still gets recorded, but the client's identity is hidden until you subscribe. Tap Subscribe to Reveal on the card to activate the module — interest cards you receive from then on will arrive with the client's name visible. Cards received before you subscribed stay anonymous.

I sent a booking interest to a practitioner and never heard back. What happened?

The interest card system records your intent and notifies the practitioner, but nothing forces them to respond. They may still be setting up their info cards, they may not have subscribed to the Booking module yet, or they may simply not be active on the app. If you really want to book with them, the best path is to message them directly through the conversation — interest cards are a nudge, not a guarantee of a reply.

The practitioner I want to book with shows "Calendar Temporarily Closed" — why is there no Notify Practitioner button?

A closed calendar means the practitioner has paused bookings deliberately (vacation, capacity full, etc.) — they're set up, they've just chosen not to take new bookings right now. The interest-card path is specifically for the incomplete-setup and no-subscription cases, not for the paused-bookings case. When a calendar is closed, the screen instead invites you to contact the practitioner directly through the Message button on their profile.

Will my interest card eventually expire if the practitioner never sets up?

No. There's no automatic expiry on the interest card itself. It stays in both Pending tabs until either side deletes it (only the practitioner has a Delete button) or you both move on. If a practitioner never finishes their setup, the card just sits in your Pending tab as a record of an outreach that didn't go anywhere.